- How It Works
INDUSTRIES WE WORK BEST WITH
Accounting
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxation laws.
Administrative Support
Our administrative professionals create the daily task list for their executives each morning. They are responsible for analyzing the main event calendar and prioritizing daily tasks based on immediacy and importance.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
IT & Tech Support
Our IT & Tech Support staff lives and breathes technology. With that, offshoring with us can scale up your IT support, adapting to your business’s evolving demands.
Design and Creative Services
Our Design and Creative staff are the artists behind the magic. They're the ones who transform ideas and concepts into stunning visuals, captivating content, and unforgettable brand experiences.
Customer Service
Whether it's phone support, live chat, email assistance, or social media engagement, We can offer specialized services to match your staffing needs.
Marketing and Sales
Our team of Marketing and Sales professionals eat, breathe, and dream about innovative marketing strategies and sales techniques, ensuring your brand gets the attention it deserves.
Healthcare and Emergency Response
Our group of Healthcare professionals' target and focus is always providing your patients with quality treatment and care whenever they can.
Real Estate and Property
Our Real Estate team works with clients to help them buy, sell or rent real estate properties. They use their in-depth knowledge of the real estate market to help clients find or sell property and guide them through the process of finalizing purchases or sales.
- Resources
- Company
INDUSTRIES WE WORK BEST WITH
Accounting & Administration
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxations laws.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
Healthcare & Emergency Response
Our group of Healthcare professionals target and focus is always providing your patients with quality treatment and care whenever they can.
IT & Tech Support
We have tech support agents who know how to help complete tasks or troubleshoot problems through diagnostic tests and remote access to computers.
Telecommunications
Our telecom experts know how to handle tickets and calls that need to be taken care of. No issue will be left unsolved and a 100% quality of communication will be given to every client’s concerns.
Real Estate and Property
We know trained Real estate agents who can use their in-depth knowledge of the market to help clients find or sell the property and guide them through the process.
Offshore your
Technical Support Representative
Maximizes computer system capabilities by studying technical applications, making recommendations.
Responsibilities include:
- Evaluates system potential by testing the compatibility of new programs with existing programs
- Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action
- Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications
- Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications
- Evaluates vendor-supplied software by studying user objectives, testing software compatibility with existing programs
- Must be able to place software into production by loading software into computer; entering necessary commands
- Must be able to place into production by establishing connections; entering necessary commands
- Prepares references for users by writing operating instructions
- Maintains historical records by documenting software changes and revisions
- Maintains client confidence and protects operations by keeping information confidential
Skills and Qualifications:
- Problem Solving, Process Improvement
- Presenting Technical Information
- Software Maintenance & Testing
- Load Balancing and Scalability
- Software, Network, Database Performance Tuning
Benefits of Offshoring:
The Offshore Technical Support Representative role is essential in ensuring a positive technical support experience, resolving technical issues, and maintaining customer satisfaction. It contributes to customer retention, product improvement, and valuable insights for technical enhancement.
- Access to Great Technical Support Representative
Offshoring provides access to a global talent pool with diverse technical expertise. Offshore specialists bring a wide range of technical skills, knowledge, and experience to address various technical issues and challenges.
- Cost Saving
Offshore Technical Support Representatives are often available at a lower labor cost compared to onshore counterparts, resulting in significant cost savings for businesses. This cost efficiency is particularly valuable for organizations seeking to optimize their technical support budgets.
- Business Success
Offshore teams can effectively gather and document customer feedback and insights, providing valuable data that can be used to improve products, services, and the overall technical support process.
- Specialized Skills
Offshore Technical Support Representatives are often well-trained and equipped to efficiently troubleshoot and resolve technical problems, leading to quicker issue resolution and a more positive customer experience.
The Guerilla Staffing Solutions Edge
Guerilla Staffing Solutions is an innovative offshoring company that provides businesses with access to top talent in a fast, flexible, and cost-effective manner. Our goal is to help businesses succeed by providing them with the resources they need to achieve their goals.
