- HOW IT WORKS
INDUSTRIES WE WORK BEST WITH
Accounting & Administration
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxations laws.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
Healthcare & Emergency Response
Our group of Healthcare professionals target and focus is always providing your patients with quality treatment and care whenever they can.
IT & Tech Support
We have tech support agents who know how to help complete tasks or troubleshoot problems through diagnostic tests and remote access to computers.
Telecommunications
Our telecom experts know how to handle tickets and calls that need to be taken care of. No issue will be left unsolved and a 100% quality of communication will be given to every client’s concerns.
Real Estate and Property
We know trained Real estate agents who can use their in-depth knowledge of the market to help clients find or sell the property and guide them through the process.
- Resources
- Company
INDUSTRIES WE WORK BEST WITH
Accounting & Administration
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxations laws.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
Healthcare & Emergency Response
Our group of Healthcare professionals target and focus is always providing your patients with quality treatment and care whenever they can.
IT & Tech Support
We have tech support agents who know how to help complete tasks or troubleshoot problems through diagnostic tests and remote access to computers.
Telecommunications
Our telecom experts know how to handle tickets and calls that need to be taken care of. No issue will be left unsolved and a 100% quality of communication will be given to every client’s concerns.
Real Estate and Property
We know trained Real estate agents who can use their in-depth knowledge of the market to help clients find or sell the property and guide them through the process.
Full Time
Inbound Call Centre Agent
To be a passionate individual to deliver personalized and memorable experiences for clients and customers. Customers will rely on this agent to answer questions, address their concerns, and help them with a product or service. To know their way around a computer and be comfortable supporting customers through phone, and email.
Job Duties
- Answer all incoming calls promptly
- Take responsibility to resolve customer queries and follow through to completion
- Handle incoming customer service enquiries
- Educate customers on product information and details
- Provide customer service that meets or exceeds customer needs
- Utilize coaching and feedback provided to improve performance
- Liaise with other departments to provide guests with accurate and reliable information
- Maximize revenue using all sales opportunities
- Promote features and benefits of products
- Comprehend product information sheets and relay to customers in simple terms
Skills & Qualifications
- Basic computer knowledge
- Basic typing skills
- Must have acceptable reading and pronunciation skills
- Must be friendly, outgoing, and have a conversational tone of voice
- Must have a clear speaking voice and be able to communicate well over the phone
- Must be able to follow set procedures including the ability to read scripts verbatim
- Strong Verbal Communication Skills
