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Full Time

Inbound Call Centre Agent

To be a passionate individual to deliver personalized and memorable experiences for clients and customers. Customers will rely on this agent to answer questions, address their concerns, and help them with a product or service. To know their way around a computer and be comfortable supporting customers through phone, and email.

    Fill in the form below and receive a free quote!



    ABOUT THE POSITION


    CONTACT INFORMATION


    I would like to be contacted through:

    Job Duties

    • Answer all incoming calls promptly
    • Take responsibility to resolve customer queries and follow through to completion
    • Handle incoming customer service enquiries
    • Educate customers on product information and details
    • Provide customer service that meets or exceeds customer needs
    • Utilize coaching and feedback provided to improve performance
    • Liaise with other departments to provide guests with accurate and reliable information
    • Maximize revenue using all sales opportunities
    • Promote features and benefits of products
    • Comprehend product information sheets and relay to customers in simple terms

    Skills & Qualifications

    • Basic computer knowledge
    • Basic typing skills
    • Must have acceptable reading and pronunciation skills
    • Must be friendly, outgoing, and have a conversational tone of voice
    • Must have a clear speaking voice and be able to communicate well over the phone
    • Must be able to follow set procedures including the ability to read scripts verbatim
    • Strong Verbal Communication Skills

      Fill in the form below and receive a free quote!



      ABOUT THE POSITION


      CONTACT INFORMATION


      I would like to be contacted through:
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