- How It Works
INDUSTRIES WE WORK BEST WITH
Accounting
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxation laws.
Administrative Support
Our administrative professionals create the daily task list for their executives each morning. They are responsible for analyzing the main event calendar and prioritizing daily tasks based on immediacy and importance.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
IT & Tech Support
Our IT & Tech Support staff lives and breathes technology. With that, offshoring with us can scale up your IT support, adapting to your business’s evolving demands.
Design and Creative Services
Our Design and Creative staff are the artists behind the magic. They're the ones who transform ideas and concepts into stunning visuals, captivating content, and unforgettable brand experiences.
Customer Service
Whether it's phone support, live chat, email assistance, or social media engagement, We can offer specialized services to match your staffing needs.
Marketing and Sales
Our team of Marketing and Sales professionals eat, breathe, and dream about innovative marketing strategies and sales techniques, ensuring your brand gets the attention it deserves.
Healthcare and Emergency Response
Our group of Healthcare professionals' target and focus is always providing your patients with quality treatment and care whenever they can.
Real Estate and Property
Our Real Estate team works with clients to help them buy, sell or rent real estate properties. They use their in-depth knowledge of the real estate market to help clients find or sell property and guide them through the process of finalizing purchases or sales.
- Resources
- Company
INDUSTRIES WE WORK BEST WITH
Accounting & Administration
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxations laws.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
Healthcare & Emergency Response
Our group of Healthcare professionals target and focus is always providing your patients with quality treatment and care whenever they can.
IT & Tech Support
We have tech support agents who know how to help complete tasks or troubleshoot problems through diagnostic tests and remote access to computers.
Telecommunications
Our telecom experts know how to handle tickets and calls that need to be taken care of. No issue will be left unsolved and a 100% quality of communication will be given to every client’s concerns.
Real Estate and Property
We know trained Real estate agents who can use their in-depth knowledge of the market to help clients find or sell the property and guide them through the process.
Offshore your
IT Technical Support
Offers expertise in troubleshooting, problem resolution, and other assistance for a range of technology-related issues. They also ensure that the client’s systems and services are running smoothly by promptly addressing and resolving all potential technical problems before they even arise through remote access and communication tools.
Responsibilities include:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
Skills and Qualifications:
- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Benefits of Offshoring:
The Offshore IT Technical Support role is pivotal in ensuring that end-users have a positive IT experience and that the organization’s IT systems run smoothly. It contributes to minimizing technical disruptions, enhancing security, and maintaining data integrity.
- Access to Great IT Technical Support
Offshoring provides access to a diverse pool of skilled IT Technical Support experts, offering a broader range of technical knowledge, industry-specific insights, and multilingual support. This diversity ensures comprehensive technical assistance.
- Cost Saving
Offshoring your IT Technical Support roles here in the Philippines can significantly reduce your operational costs. You eliminate the expenses of hiring and training an in-house IT Technical Support and the need for office space and equipment.
- Business Success
By offshoringIT Technical Support, in-house IT teams can focus on core IT functions, strategic initiatives, and infrastructure management, while the dedicated offshore team ensures top-notch end-user support.
- Specialized Skills
Offshore professionals often come with specialized knowledge in various IT domains, allowing them to address specific technical challenges with precision.
- Advanced Technology
Offshore providers typically leverage advanced IT support tools and remote assistance solutions, ensuring efficient problem-solving and technical issue resolution.
The Guerilla Staffing Solutions Edge
Guerilla Staffing Solutions is an innovative offshoring company that provides businesses with access to top talent in a fast, flexible, and cost-effective manner. Our goal is to help businesses succeed by providing them with the resources they need to achieve their goals.
