- How It Works
INDUSTRIES WE WORK BEST WITH
Accounting
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxation laws.
Administrative Support
Our administrative professionals create the daily task list for their executives each morning. They are responsible for analyzing the main event calendar and prioritizing daily tasks based on immediacy and importance.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
IT & Tech Support
Our IT & Tech Support staff lives and breathes technology. With that, offshoring with us can scale up your IT support, adapting to your business’s evolving demands.
Design and Creative Services
Our Design and Creative staff are the artists behind the magic. They're the ones who transform ideas and concepts into stunning visuals, captivating content, and unforgettable brand experiences.
Customer Service
Whether it's phone support, live chat, email assistance, or social media engagement, We can offer specialized services to match your staffing needs.
Marketing and Sales
Our team of Marketing and Sales professionals eat, breathe, and dream about innovative marketing strategies and sales techniques, ensuring your brand gets the attention it deserves.
Healthcare and Emergency Response
Our group of Healthcare professionals' target and focus is always providing your patients with quality treatment and care whenever they can.
Real Estate and Property
Our Real Estate team works with clients to help them buy, sell or rent real estate properties. They use their in-depth knowledge of the real estate market to help clients find or sell property and guide them through the process of finalizing purchases or sales.
- Resources
- Company
INDUSTRIES WE WORK BEST WITH
Accounting & Administration
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxations laws.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
Healthcare & Emergency Response
Our group of Healthcare professionals target and focus is always providing your patients with quality treatment and care whenever they can.
IT & Tech Support
We have tech support agents who know how to help complete tasks or troubleshoot problems through diagnostic tests and remote access to computers.
Telecommunications
Our telecom experts know how to handle tickets and calls that need to be taken care of. No issue will be left unsolved and a 100% quality of communication will be given to every client’s concerns.
Real Estate and Property
We know trained Real estate agents who can use their in-depth knowledge of the market to help clients find or sell the property and guide them through the process.
Offshore your
IT Help Desk Support
An IT Help Desk Technician is a specialist responsible for delivering technical support and aid to customers, whether through remote assistance or face-to-face interactions. Their main goal is to guarantee customer satisfaction and help individuals effectively navigate and troubleshoot any technology or equipment issues they may encounter.
Responsibilities include:
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
Skills and Qualifications:
- Proven experience as a help desk technician or other customer support role
- Tech-savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or a relevant field
Benefits of Offshoring:
Offshoring responsibilities related to providing technical assistance and support to customers in need of IT guidance offers several key benefits, such as:
- Access to Great IT Help Desk Support
Offshoring provides access to a diverse pool of skilled IT Help Desk Support experts, offering a broader range of technical knowledge, industry-specific insights, and multilingual support, ensuring comprehensive customer assistance.
- Cost Saving
Offshoring your IT Help Desk Support roles here in the Philippines can significantly reduce your operational costs. You eliminate the expenses of hiring and training an in-house IT Help Desk Support and the need for office space and equipment.
- Business Success
By offshoring your IT Help Desk Support, in-house IT teams can concentrate on core IT functions, infrastructure maintenance, and strategic technology initiatives, enhancing overall customer service quality.
- Specialized Skills
Offshore professionals often come with specialized knowledge in various IT domains, allowing them to address specific technical issues with precision.
- Advanced Technology
Offshore providers typically leverage advanced IT support tools and remote assistance solutions, ensuring efficient problem-solving and technical issue resolution.
The Guerilla Staffing Solutions Edge
Guerilla Staffing Solutions is an innovative offshoring company that provides businesses with access to top talent in a fast, flexible, and cost-effective manner. Our goal is to help businesses succeed by providing them with the resources they need to achieve their goals.
