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Offshore your

IT Help Desk Support

An IT Help Desk Technician is a specialist responsible for delivering technical support and aid to customers, whether through remote assistance or face-to-face interactions. Their main goal is to guarantee customer satisfaction and help individuals effectively navigate and troubleshoot any technology or equipment issues they may encounter.

Responsibilities include:

  • Responding to queries on the phone, via email, in person, or through remote access.
  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Training computer users.
  • Training other staff on troubleshooting and diagnosing problems.
  • Gaining feedback from customers to improve training methods.
  • Writing and editing training manuals.
  • Running reports and analyzing common complaints and problems.


Skills and Qualifications:

  • Proven experience as a help desk technician or other customer support role
  • Tech-savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or a relevant field


Benefits of Offshoring:

Offshoring responsibilities related to providing technical assistance and support to customers in need of IT guidance offers several key benefits, such as:

  • Access to Great IT Help Desk Support

Offshoring provides access to a diverse pool of skilled IT Help Desk Support experts, offering a broader range of technical knowledge, industry-specific insights, and multilingual support, ensuring comprehensive customer assistance.

  • Cost Saving

Offshoring your IT Help Desk Support roles here in the Philippines can significantly reduce your operational costs. You eliminate the expenses of hiring and training an in-house IT Help Desk Support and the need for office space and equipment.

  • Business Success

By offshoring your IT Help Desk Support, in-house IT teams can concentrate on core IT functions, infrastructure maintenance, and strategic technology initiatives, enhancing overall customer service quality.

  • Specialized Skills

 Offshore professionals often come with specialized knowledge in various IT domains, allowing them to address specific technical issues with precision.

  • Advanced Technology

Offshore providers typically leverage advanced IT support tools and remote assistance solutions, ensuring efficient problem-solving and technical issue resolution.

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    The Guerilla Staffing Solutions Edge

    Guerilla Staffing Solutions is an innovative offshoring company that provides businesses with access to top talent in a fast, flexible, and cost-effective manner. Our goal is to help businesses succeed by providing them with the resources they need to achieve their goals.