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Offshore your

IT Desktop Support

Desktop support technicians play a key role in maintaining a company's IT infrastructure. They diagnose and resolve issues for end-users, ensuring smooth operations. Additionally, they keep systems up to date with the latest hardware and software as required.

Responsibilities include:

  • Responding to client support requests.
  • Contacting clients to find out the nature of the problem.
  • Connect to the client via a remote link.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Providing basic training in computer operation and management.
  • Completing job reports and ordering supplies.

Skills and Qualifications:

  • Bachelor’s degree in computer science or information technology.
  • Proven work experience as a desktop support engineer or support technician.
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • Ability to solve complex hardware and software issues.
  • Ability to travel and work after hours when necessary.
  • Excellent interpersonal skills.
  • Good written and verbal communication skills.

Benefits of Offshoring:

Offshoring responsibilities related to the maintenance and support of a company’s computer systems to professionals offers several key benefits, such as:

  • Access to Great IT Desktop Support

Offshoring provides access to a diverse pool of skilled IT Desktop Support experts, offering a broader range of technical knowledge, industry-specific insights, and multilingual support, ensuring comprehensive assistance for end-users.

  • Cost Saving

Offshoring your IT Desktop Support roles here in the Philippines can significantly reduce your operational costs. You eliminate the expenses of hiring and training an in-house IT Desktop Support and the need for office space and equipment.

  • Business Success

By offshoring your IT Desktop Support, in-house IT teams can focus on core IT functions, infrastructure management, and strategic technology initiatives, leading to an improved end-user experience and overall productivity.

  • Specialized Skills

Offshore professionals often come with specialized knowledge in various aspects of desktop support, allowing them to address specific technical issues with precision.

  • Advanced Technology

Offshore providers typically leverage advanced IT support tools, remote assistance solutions, and knowledge bases, ensuring efficient problem-solving and technical issue resolution.

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    The Guerilla Staffing Solutions Edge

    Guerilla Staffing Solutions is an innovative offshoring company that provides businesses with access to top talent in a fast, flexible, and cost-effective manner. Our goal is to help businesses succeed by providing them with the resources they need to achieve their goals.