- How It Works
INDUSTRIES WE WORK BEST WITH
Accounting
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxation laws.
Administrative Support
Our administrative professionals create the daily task list for their executives each morning. They are responsible for analyzing the main event calendar and prioritizing daily tasks based on immediacy and importance.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
IT & Tech Support
Our IT & Tech Support staff lives and breathes technology. With that, offshoring with us can scale up your IT support, adapting to your business’s evolving demands.
Design and Creative Services
Our Design and Creative staff are the artists behind the magic. They're the ones who transform ideas and concepts into stunning visuals, captivating content, and unforgettable brand experiences.
Customer Service
Whether it's phone support, live chat, email assistance, or social media engagement, We can offer specialized services to match your staffing needs.
Marketing and Sales
Our team of Marketing and Sales professionals eat, breathe, and dream about innovative marketing strategies and sales techniques, ensuring your brand gets the attention it deserves.
Healthcare and Emergency Response
Our group of Healthcare professionals' target and focus is always providing your patients with quality treatment and care whenever they can.
Real Estate and Property
Our Real Estate team works with clients to help them buy, sell or rent real estate properties. They use their in-depth knowledge of the real estate market to help clients find or sell property and guide them through the process of finalizing purchases or sales.
- Resources
- Company
INDUSTRIES WE WORK BEST WITH
Accounting & Administration
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxations laws.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
Healthcare & Emergency Response
Our group of Healthcare professionals target and focus is always providing your patients with quality treatment and care whenever they can.
IT & Tech Support
We have tech support agents who know how to help complete tasks or troubleshoot problems through diagnostic tests and remote access to computers.
Telecommunications
Our telecom experts know how to handle tickets and calls that need to be taken care of. No issue will be left unsolved and a 100% quality of communication will be given to every client’s concerns.
Real Estate and Property
We know trained Real estate agents who can use their in-depth knowledge of the market to help clients find or sell the property and guide them through the process.
IT & TECH SUPPORT Industry
BRING YOUR IT & TECH SUPPORT ROLES TO THE PHILIPPINES
Reasons to Offshore Your IT & Tech Support Roles?
Offshoring your IT and tech support offers many benefits that can streamline your operations, improve service quality, and help you stay ahead in the tech game. Here's why you should seriously consider it.
- Offshored IT and Tech support professionals bring a wealth of experience and knowledge– resolving technical challenges, reducing downtime and improving productivity.
- Offshoring can significantly reduce your operational costs. You eliminate the expenses of hiring and training in-house customer service staff, as well as the need for office space and equipment.
- You can tap into a diverse talent pool of IT specialists without the hassle of recruitment. This ensures you have access to the right expertise for different tech-related tasks.
- Offshored IT and Tech support professionals are well-versed in cybersecurity and compliance. They can help safeguard your data and ensure you meet industry regulations.
Guerilla as Your IT & Tech Support Partner
Our IT & Tech Support staff lives and breathes technology. With that, offshoring with us can scale up your IT support, adapting to your business’s evolving demands.
CORE SKILLS
- Profound knowledge of hardware, software, operating systems, and network configurations.
- Ability to identify issues, assess the situation, and develop effective solutions.
- Capacity to methodically identify and resolve technical issues, whether it's software glitches, hardware malfunctions, or network problems.
- Strong understanding of cybersecurity principles to identify and mitigate security risks and protect data and systems.
- HTML and CSS coding skills.
- User experience (UX) and user interface (UI) design.
- Responsive design for various screen sizes and devices.
- Knowledge of web design tools like Sketch or Figma.
SOFTWARE EXPERTISE
- Operating Systems (e.g., Windows - various versions, macOS, etc)
- Office Suite Software (e.g., Microsoft Office and Google Workspace)
- Help Desk and Ticketing Software
- Remote Desktop Software (e.g., TeamViewer, AnyDesk, LogMeIn)
- Video Conferencing Software (e.g., Zoom, Microsoft Teams)
- Security Software (e.g., McAfee)
- Customer Relationship Management (CRM) Software (e.g., HubSpot, Zoho CRM, Microsoft Dynamics 365)
BROWSE ALL THE IT & TECH SUPPORT ROLES
Knowledge Base
Offshoring Guide: List of Roles You Can Offshore
If you are one of the businesses that are new to offshoring and not quite sure which of your business functions you can offshore, this article is perfect for you.
Outsourcing vs. Offshoring: Which is the best fit for your business?
Outsourcing and Offshoring are often interchangeable, but they are still two different concepts. Knowing what is what helps you in determining which of the two strategies best fits your business.
