Reasons to Offshore Your IT & Tech Support Roles?

Offshoring your IT and tech support offers many benefits that can streamline your operations, improve service quality, and help you stay ahead in the tech game. Here's why you should seriously consider it.

  • Offshored IT and Tech support professionals bring a wealth of experience and knowledge– resolving technical challenges, reducing downtime and improving productivity.

  • Offshoring can significantly reduce your operational costs. You eliminate the expenses of hiring and training in-house customer service staff, as well as the need for office space and equipment.

  • You can tap into a diverse talent pool of IT specialists without the hassle of recruitment. This ensures you have access to the right expertise for different tech-related tasks.

  • Offshored IT and Tech support professionals are well-versed in cybersecurity and compliance. They can help safeguard your data and ensure you meet industry regulations.

Guerilla as Your IT & Tech Support Partner

Our IT & Tech Support staff lives and breathes technology. With that, offshoring with us can scale up your IT support, adapting to your business’s evolving demands.


  • Profound knowledge of hardware, software, operating systems, and network configurations.
  • Ability to identify issues, assess the situation, and develop effective solutions.
  • Capacity to methodically identify and resolve technical issues, whether it's software glitches, hardware malfunctions, or network problems.
  • Strong understanding of cybersecurity principles to identify and mitigate security risks and protect data and systems.
  • HTML and CSS coding skills.
  • User experience (UX) and user interface (UI) design.
  • Responsive design for various screen sizes and devices.
  • Knowledge of web design tools like Sketch or Figma.


  • Operating Systems (e.g., Windows - various versions, macOS, etc)
  • Office Suite Software (e.g., Microsoft Office and Google Workspace)
  • Help Desk and Ticketing Software
  • Remote Desktop Software (e.g., TeamViewer, AnyDesk, LogMeIn)
  • Video Conferencing Software (e.g., Zoom, Microsoft Teams)
  • Security Software (e.g., McAfee)
  • Customer Relationship Management (CRM) Software (e.g., HubSpot, Zoho CRM, Microsoft Dynamics 365)