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QA Officer Specialist

A QA Officer Specialist is responsible for creating quality benchmarks, the execution of tests, and the detection of any discrepancies.

Responsibilities include:

  • Perform data research and analysis to determine trends or problems to be resolved as required in support of department and company goals
  • Perform standard clerical duties of filing, keyboarding, checking and verifying information on various types of company documentation, and keeping records
  • Leverage data management knowledge to maintain data quality and metadata processes
  • Perform data monitoring and quality checks
  • Use quality monitoring data management system to compile and track performance
  • Conduct analysis on quality defects and errors plus reports on quality assurance results
  • Facilitate sessions and relay error feedback, error trends, coaching, best practices, and action plans to the team
  • Perform other related duties as required

Skills and Qualifications:

  • At least 1 to 2 years of experience in a similar role
  • Previous experience of the same role in the BPO industry and proficient in using MS Office and Google apps
  • Proven ability to effectively coach or train
  • Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
  • Technical expertise in data modeling and mining large data sets
  • Excellent documentation, organizational, and presentation skills
  • Excellent communication skills both verbal and written.

Benefits of Offshoring:

The Offshore QA Officer Specialist in the Customer Service Industry is instrumental in maintaining and improving service quality, ensuring adherence to standards, and enhancing the overall customer service experience. It contributes to the effectiveness of customer service operations, regulatory compliance, and customer satisfaction.

  • Access to Great QA Officer Specialist

Offshoring provides access to a global talent pool with diverse industry expertise. Offshore specialists bring a wide range of skills and perspectives to quality evaluation and improvement efforts.

  • Cost Saving

Offshore QA Officer Specialists are often available at a lower labor cost compared to onshore counterparts, resulting in significant cost savings for businesses. This cost efficiency is especially valuable for organizations seeking to optimize their quality assurance budgets.

  • Business Success

Offshore QA Officer Specialists contribute to the enhancement of service quality, regulatory compliance, and adherence to industry standards, which ultimately leads to improved customer satisfaction and brand reputation.

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