- How It Works
INDUSTRIES WE WORK BEST WITH
Accounting
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxation laws.
Administrative Support
Our administrative professionals create the daily task list for their executives each morning. They are responsible for analyzing the main event calendar and prioritizing daily tasks based on immediacy and importance.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
IT & Tech Support
Our IT & Tech Support staff lives and breathes technology. With that, offshoring with us can scale up your IT support, adapting to your business’s evolving demands.
Design and Creative Services
Our Design and Creative staff are the artists behind the magic. They're the ones who transform ideas and concepts into stunning visuals, captivating content, and unforgettable brand experiences.
Customer Service
Whether it's phone support, live chat, email assistance, or social media engagement, We can offer specialized services to match your staffing needs.
Marketing and Sales
Our team of Marketing and Sales professionals eat, breathe, and dream about innovative marketing strategies and sales techniques, ensuring your brand gets the attention it deserves.
Healthcare and Emergency Response
Our group of Healthcare professionals' target and focus is always providing your patients with quality treatment and care whenever they can.
Real Estate and Property
Our Real Estate team works with clients to help them buy, sell or rent real estate properties. They use their in-depth knowledge of the real estate market to help clients find or sell property and guide them through the process of finalizing purchases or sales.
- Resources
- Company
INDUSTRIES WE WORK BEST WITH
Accounting & Administration
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxations laws.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
Healthcare & Emergency Response
Our group of Healthcare professionals target and focus is always providing your patients with quality treatment and care whenever they can.
IT & Tech Support
We have tech support agents who know how to help complete tasks or troubleshoot problems through diagnostic tests and remote access to computers.
Telecommunications
Our telecom experts know how to handle tickets and calls that need to be taken care of. No issue will be left unsolved and a 100% quality of communication will be given to every client’s concerns.
Real Estate and Property
We know trained Real estate agents who can use their in-depth knowledge of the market to help clients find or sell the property and guide them through the process.
Offshore your
Outbound Call Center Agent
An outbound customer service representative proactively reaches out to customers who have raised inquiries or issues concerning their accounts, purchases, or product experiences. They adhere to predefined scripts during conversations, assist with payment processing, and manage accounts with overdue payments. In addition, these professionals monitor incoming phone calls, emails, and online chat requests, ensuring timely and effective responses. Success in this role hinges on exceptional customer service skills and strong problem-solving abilities.
Responsibilities include:
- Develop and establish working relationships with potential customers and repeat customers
- Calls and collects customer information, and promote products and services through outbound calls
- Share information about products to customers within the given territory and present product’s price and quality control information when requested
- Assists customers with their requests, orders, and inquiries and create sample request/s forms when requested
- Educate customers with product and service
Skills and Qualifications:
- Good speaking voice and tone
- Excellent verbal communication skills and ability to engage with clients
- Demonstrated time management and problem-solving skills
- Ability to think creatively and use initiative to work independently
- Extremely organized
- Strong ability to work on multiple tasks simultaneously
- People focused, work well as part of a team with great collaboration
- You value diversity and are always respectful
- You can think on your feet and have a non-judgmental, calming nature
Benefits of Offshoring:
The Offshore Outbound Call Center Agent role is crucial for reaching out to customers or leads, conducting various campaigns, and ensuring a positive customer experience. It contributes to lead generation, market insights, and campaign success.
- Access to Great Outbound Call Center Agent
Offshoring provides access to a global talent pool with diverse language capabilities. This linguistic diversity enables businesses to reach a wider and more diverse audience, making it easier to engage with international customers and leads.
- Cost Saving
Offshoring your Outbound Call Center Agent roles here in the Philippines can significantly reduce your operational costs. You eliminate the expenses of hiring and training an in-house Outbound Call Center Agent and the need for office space and equipment.
- Business Success
Offshore agents can efficiently qualify leads, gather information, and assess their suitability for specific products or services, streamlining the sales process and ensuring that resources are allocated to the most promising opportunities.
- Specialized Skills
Offshore teams can gather and record valuable customer feedback and insights, providing data that can be used to refine campaigns and enhance their effectiveness.
The Guerilla Staffing Solutions Edge
Guerilla Staffing Solutions is an innovative offshoring company that provides businesses with access to top talent in a fast, flexible, and cost-effective manner. Our goal is to help businesses succeed by providing them with the resources they need to achieve their goals.
