- How It Works
INDUSTRIES WE WORK BEST WITH
Accounting
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxation laws.
Administrative Support
Our administrative professionals create the daily task list for their executives each morning. They are responsible for analyzing the main event calendar and prioritizing daily tasks based on immediacy and importance.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
IT & Tech Support
Our IT & Tech Support staff lives and breathes technology. With that, offshoring with us can scale up your IT support, adapting to your business’s evolving demands.
Design and Creative Services
Our Design and Creative staff are the artists behind the magic. They're the ones who transform ideas and concepts into stunning visuals, captivating content, and unforgettable brand experiences.
Customer Service
Whether it's phone support, live chat, email assistance, or social media engagement, We can offer specialized services to match your staffing needs.
Marketing and Sales
Our team of Marketing and Sales professionals eat, breathe, and dream about innovative marketing strategies and sales techniques, ensuring your brand gets the attention it deserves.
Healthcare and Emergency Response
Our group of Healthcare professionals' target and focus is always providing your patients with quality treatment and care whenever they can.
Real Estate and Property
Our Real Estate team works with clients to help them buy, sell or rent real estate properties. They use their in-depth knowledge of the real estate market to help clients find or sell property and guide them through the process of finalizing purchases or sales.
- Resources
- Company
INDUSTRIES WE WORK BEST WITH
Accounting & Administration
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxations laws.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
Healthcare & Emergency Response
Our group of Healthcare professionals target and focus is always providing your patients with quality treatment and care whenever they can.
IT & Tech Support
We have tech support agents who know how to help complete tasks or troubleshoot problems through diagnostic tests and remote access to computers.
Telecommunications
Our telecom experts know how to handle tickets and calls that need to be taken care of. No issue will be left unsolved and a 100% quality of communication will be given to every client’s concerns.
Real Estate and Property
We know trained Real estate agents who can use their in-depth knowledge of the market to help clients find or sell the property and guide them through the process.
Offshore your
Live Chat Support (Non Voice)
Welcome website or social media visitors by asking them if they need any help or assistance. More than just driving the conversation toward a defined resolution, they are an expert in having meaningful conversations with customers, to also help drive leads, convert, and retain.
Responsibilities include:
- Converse and aid through online chat
- Actively listen to customers, analyses and address all questions
- Escalate questions to the clients if required
- Identify customer’s issue and provide available support options
- Ensure timely response throughout the chat conversation
Skills and Qualifications:
- Experience in any CRM
- Strong customer service background
- Ability to adapt to new tools and software
- Tech and Computer savvy
- Strong analytical, troubleshooting, and problem-solving skills
- High attention to detail
- Excellent organizational and customer service skills
- Ability to work in teams as well as independently
- Excellent communication skills
Benefits of Offshoring:
The Offshore Live Chat Support (Non Voice) role is vital for providing real-time assistance to online customers or website visitors, ensuring a positive online customer experience, resolving issues, and gathering valuable feedback for online service improvement.
- Access to Great Live Chat Support (Non Voice)
Offshoring provides access to a global talent pool with diverse language capabilities. This linguistic diversity enables businesses to engage with a wider and more diverse online customer base, offering support in multiple languages.
- Cost Saving
Offshore Live Chat Support is often available at a lower labor cost compared to onshore counterparts, resulting in significant cost savings for businesses. This cost efficiency is particularly valuable for organizations seeking to optimize their customer support budgets.
- Business Success
Offshore teams can effectively gather and document customer feedback and insights, providing valuable data that can be used to improve online services, products, and the overall online customer experience.
- Specialized Skills
Offshore Live Chat Support agents are trained to efficiently resolve customer inquiries and issues through text-based chat, leading to quicker problem-solving and a more positive online customer experience.
The Guerilla Staffing Solutions Edge
Guerilla Staffing Solutions is an innovative offshoring company that provides businesses with access to top talent in a fast, flexible, and cost-effective manner. Our goal is to help businesses succeed by providing them with the resources they need to achieve their goals.
