Customer Service Representative

• Prioritize and process customer orders and requests submitted by telephone, or instant message
• Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order, or have received faulty products
• Maintain thorough and accurate customer service records
• Keep confidential records and financial information private and secure
• Work as part of the sales team to drive positive company sales results
• Help customers register online and process their orders
• Check product availability for customer orders and order or restock items if necessary, to satisfy the customer
• Assist financial department with customers on security checks, accounting inquiries or flagged accounting issues
• Communicate with customers about their orders, including any delays or changes in delivery

• Friendly and patient especially when talking to clients via phone call
• Able to work in a fast-paced Environment
• Keen to details and being able to work with minimal supervision
• Being able to prioritize customer orders with strong verbal communication skills
• A critical thinker, problem solver and has to be accurate when it comes to listening, accuracy towards record-keeping

The Offshore Customer Service Representative role is pivotal in ensuring a positive customer experience, resolving inquiries, and maintaining client satisfaction. It contributes to customer retention, brand loyalty, and valuable customer insights for business improvement.

• Access to Great Customer Service Representative

Offshoring provides access to a diverse talent pool with multilingual capabilities, enabling businesses to serve a broader customer base and cater to different language preferences.

• Cost Saving

Offshoring your Customer Service Representative roles here in the Philippines can significantly reduce your operational costs. You eliminate the expenses of hiring and training an in-house Customer Service Representative and the need for office space and equipment.

• Business Success

By offshoring customer service tasks, onshore teams can concentrate on core business functions, innovation, and growth, while offshored teams handle customer support responsibilities.

• Specialized Skills

Offshore professionals often come with specialized knowledge in various design aspects, such as branding, web design, or marketing materials, allowing them to address specific project requirements with precision.

• Enhanced Issue Resolution

Offshore representatives can enhance issue resolution speed, leading to quicker customer problem-solving and a more positive customer experience.