Reasons to Offshore Your Customer Service Roles?

Offshoring your customer service is like having a trusted partner by your side, dedicated to providing exceptional support to your valued customers. It's a strategic move that brings many benefits, making it a win-win for you and your business clients.

  • Offshoring customer service support who specializes in the art of customer care can ensure a positive experience for your customers.

  • Offshoring can significantly reduce your operational costs. You eliminate the expenses of hiring and training in-house customer service staff, as well as the need for office space and equipment.

  • Offshoring can offer multilingual support, ensuring that you can serve a global customer base effectively.

  • Offshoring grants you the chance to focus on your core business activities, knowing that your branding, marketing, and design are in capable hands.

Guerilla as Your Customer Service Partner

Whether it's phone support, live chat, email assistance, or social media engagement, We can offer specialized services to match your staffing needs. We have teams who are trained to understand, empathize, and respond to customer needs effectively, ensuring a positive experience.


  • Effective verbal and written communication skills are crucial for interacting with customers via phone, email, chat, or social media.
  • The ability to attentively listen to customer concerns, understand their needs, and respond appropriately.
  • Proficiency in identifying issues, evaluating options, and offering effective solutions to resolve customer problems.
  • Handling multiple customer inquiries or issues simultaneously, while maintaining quality service.
  • Basic technical skills to navigate customer relationship management (CRM) systems and support software.


  • Salesforce
  • Zendesk
  • HubSpot
  • Freshdesk
  • ServiceNow
  • JIRA Service Management
  • ZenDesk Support
  • Microsoft Outlook
  • Gmail
  • Help Scout