- How It Works
INDUSTRIES WE WORK BEST WITH
Accounting
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxation laws.
Administrative Support
Our administrative professionals create the daily task list for their executives each morning. They are responsible for analyzing the main event calendar and prioritizing daily tasks based on immediacy and importance.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
IT & Tech Support
Our IT & Tech Support staff lives and breathes technology. With that, offshoring with us can scale up your IT support, adapting to your business’s evolving demands.
Design and Creative Services
Our Design and Creative staff are the artists behind the magic. They're the ones who transform ideas and concepts into stunning visuals, captivating content, and unforgettable brand experiences.
Customer Service
Whether it's phone support, live chat, email assistance, or social media engagement, We can offer specialized services to match your staffing needs.
Marketing and Sales
Our team of Marketing and Sales professionals eat, breathe, and dream about innovative marketing strategies and sales techniques, ensuring your brand gets the attention it deserves.
Healthcare and Emergency Response
Our group of Healthcare professionals' target and focus is always providing your patients with quality treatment and care whenever they can.
Real Estate and Property
Our Real Estate team works with clients to help them buy, sell or rent real estate properties. They use their in-depth knowledge of the real estate market to help clients find or sell property and guide them through the process of finalizing purchases or sales.
- Resources
- Company
INDUSTRIES WE WORK BEST WITH
Accounting & Administration
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxations laws.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
Healthcare & Emergency Response
Our group of Healthcare professionals target and focus is always providing your patients with quality treatment and care whenever they can.
IT & Tech Support
We have tech support agents who know how to help complete tasks or troubleshoot problems through diagnostic tests and remote access to computers.
Telecommunications
Our telecom experts know how to handle tickets and calls that need to be taken care of. No issue will be left unsolved and a 100% quality of communication will be given to every client’s concerns.
Real Estate and Property
We know trained Real estate agents who can use their in-depth knowledge of the market to help clients find or sell the property and guide them through the process.
CUSTOMER SERVICE Industry
BRING YOUR CUSTOMER SERVICE ROLES TO THE PHILIPPINES
Reasons to Offshore Your Customer Service Roles?
Offshoring your customer service is like having a trusted partner by your side, dedicated to providing exceptional support to your valued customers. It's a strategic move that brings many benefits, making it a win-win for you and your business clients.
- Offshoring customer service support who specializes in the art of customer care can ensure a positive experience for your customers.
- Offshoring can significantly reduce your operational costs. You eliminate the expenses of hiring and training in-house customer service staff, as well as the need for office space and equipment.
- Offshoring can offer multilingual support, ensuring that you can serve a global customer base effectively.
- Offshoring grants you the chance to focus on your core business activities, knowing that your branding, marketing, and design are in capable hands.
Guerilla as Your Customer Service Partner
Whether it's phone support, live chat, email assistance, or social media engagement, We can offer specialized services to match your staffing needs. We have teams who are trained to understand, empathize, and respond to customer needs effectively, ensuring a positive experience.
CORE SKILLS
- Effective verbal and written communication skills are crucial for interacting with customers via phone, email, chat, or social media.
- The ability to attentively listen to customer concerns, understand their needs, and respond appropriately.
- Proficiency in identifying issues, evaluating options, and offering effective solutions to resolve customer problems.
- Handling multiple customer inquiries or issues simultaneously, while maintaining quality service.
- Basic technical skills to navigate customer relationship management (CRM) systems and support software.
SOFTWARE EXPERTISE
- Salesforce
- Zendesk
- HubSpot
- Freshdesk
- ServiceNow
- JIRA Service Management
- ZenDesk Support
- Microsoft Outlook
- Gmail
- Help Scout
BROWSE ALL THE CUSTOMER SERVICE ROLES
Knowledge Base
Offshoring Guide: List of Roles You Can Offshore
If you are one of the businesses that are new to offshoring and not quite sure which of your business functions you can offshore, this article is perfect for you.
Outsourcing vs. Offshoring: Which is the best fit for your business?
Outsourcing and Offshoring are often interchangeable, but they are still two different concepts. Knowing what is what helps you in determining which of the two strategies best fits your business.
