- HOW IT WORKS
INDUSTRIES WE WORK BEST WITH
Accounting & Administration
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxations laws.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
Healthcare & Emergency Response
Our group of Healthcare professionals target and focus is always providing your patients with quality treatment and care whenever they can.
IT & Tech Support
We have tech support agents who know how to help complete tasks or troubleshoot problems through diagnostic tests and remote access to computers.
Telecommunications
Our telecom experts know how to handle tickets and calls that need to be taken care of. No issue will be left unsolved and a 100% quality of communication will be given to every client’s concerns.
Real Estate and Property
We know trained Real estate agents who can use their in-depth knowledge of the market to help clients find or sell the property and guide them through the process.
- Resources
- Company
INDUSTRIES WE WORK BEST WITH
Accounting & Administration
We offer a select group of entry-level bookkeepers to qualified accountants with specialized knowledge of US, UK, or Australian standards and taxations laws.
Construction & Engineering
Project management is at the core of the work and determines the success, or otherwise, of the outcome.
Healthcare & Emergency Response
Our group of Healthcare professionals target and focus is always providing your patients with quality treatment and care whenever they can.
IT & Tech Support
We have tech support agents who know how to help complete tasks or troubleshoot problems through diagnostic tests and remote access to computers.
Telecommunications
Our telecom experts know how to handle tickets and calls that need to be taken care of. No issue will be left unsolved and a 100% quality of communication will be given to every client’s concerns.
Real Estate and Property
We know trained Real estate agents who can use their in-depth knowledge of the market to help clients find or sell the property and guide them through the process.
Full Time
QA Officer Specialist
Job Duties
- Perform data research and analysis to determine trends or problems to be resolved as required in support of department and company goals
- Perform standard clerical duties of filing, keyboarding, checking and verifying information on various types of company documentation, and keeping records
- Leverage data management knowledge to maintain data quality and metadata processes
- Perform data monitoring and quality checks
- Use quality monitoring data management system to compile and track performance
- Conduct analysis on quality defects and errors plus reports on quality assurance results
- Facilitate sessions and relay error feedback, error trends, coaching, best practices, and action plans to the team
- Perform other related duties as required
Skills & Qualifications
- At least 1 to 2 years of experience in a similar role
- Previous experience of the same role in the BPO industry and proficient in using MS Office and Google apps
- Proven ability to effectively coach or train
- Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
- Technical expertise in data modeling and mining large data sets
- Excellent documentation, organizational, and presentation skills
- Excellent communication skills both verbal and written.
