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Responsibilities include:

  • Responding to client support requests.
  • Contacting clients to find out the nature of the problem.
  • Connect to the client via a remote link.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Providing basic training in computer operation and management.
  • Completing job reports and ordering supplies.

Skills and Qualifications:

  • Bachelor’s degree in computer science or information technology.
  • Proven work experience as a desktop support engineer or support technician.
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • Ability to solve complex hardware and software issues.
  • Ability to travel and work after hours when necessary.
  • Excellent interpersonal skills.
  • Good written and verbal communication skills.

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    Benefits of Offshoring

    Offshoring responsibilities related to the maintenance and support of a company's computer systems to professionals offers several key benefits, such as:
    • Access to Great IT Desktop Support
    Offshoring provides access to a diverse pool of skilled IT Desktop Support experts, offering a broader range of technical knowledge, industry-specific insights, and multilingual support, ensuring comprehensive assistance for end-users.
    • Cost Saving
    Offshoring your IT Desktop Support roles here in the Philippines can significantly reduce your operational costs. You eliminate the expenses of hiring and training an in-house IT Desktop Support and the need for office space and equipment.
    • Business Success
    By offshoring your IT Desktop Support, in-house IT teams can focus on core IT functions, infrastructure management, and strategic technology initiatives, leading to an improved end-user experience and overall productivity.
    • Specialized Skills
    Offshore professionals often come with specialized knowledge in various aspects of desktop support, allowing them to address specific technical issues with precision.
    • Advanced Technology
    Offshore providers typically leverage advanced IT support tools, remote assistance solutions, and knowledge bases, ensuring efficient problem-solving and technical issue resolution.

    What to read next?

    What is
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    in the Philippines?
    Why choose
    Guerilla Staffing?
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    Offshoring What is
    Offshoring?
    Why Offshore in PH Why Offshore
    in the Philippines?
    Why choose GS Why choose
    Guerilla Staffing?
    Why Offshore with us Why Offshore
    with us?

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