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Responsibilities include:
- Perform data research and analysis to determine trends or problems to be resolved as required in support of department and company goals
- Perform standard clerical duties of filing, keyboarding, checking and verifying information on various types of company documentation, and keeping records
- Leverage data management knowledge to maintain data quality and metadata processes
- Perform data monitoring and quality checks
- Use quality monitoring data management system to compile and track performance
- Conduct analysis on quality defects and errors plus reports on quality assurance results
- Facilitate sessions and relay error feedback, error trends, coaching, best practices, and action plans to the team
- Perform other related duties as required
Skills and Qualifications:
- At least 1 to 2 years of experience in a similar role
- Previous experience of the same role in the BPO industry and proficient in using MS Office and Google apps
- Proven ability to effectively coach or train
- Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
- Technical expertise in data modeling and mining large data sets
- Excellent documentation, organizational, and presentation skills
- Excellent communication skills both verbal and written.
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Benefits of Offshoring
The Offshore QA Officer Specialist in the Customer Service Industry is instrumental in maintaining and improving service quality, ensuring adherence to standards, and enhancing the overall customer service experience. It contributes to the effectiveness of customer service operations, regulatory compliance, and customer satisfaction.
- Access to Great QA Officer Specialist
- Cost Saving
- Business Success
Case Study
Empowering Fashion with Exceptional Customer Service: Our partnership with a leading Melbourne-based fashion brand.
