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Responsibilities include:

  • Converse and aid through online chat
  • Actively listen to customers, analyses and address all questions
  • Escalate questions to the clients if required
  • Identify customer’s issue and provide available support options
  • Ensure timely response throughout the chat conversation

Skills and Qualifications:

  • Experience in any CRM
  • Strong customer service background
  • Ability to adapt to new tools and software
  • Tech and Computer savvy
  • Strong analytical, troubleshooting, and problem-solving skills
  • High attention to detail
  • Excellent organizational and customer service skills
  • Ability to work in teams as well as independently
  • Excellent communication skills

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    Benefits of Offshoring

    The Offshore Live Chat Support (Non Voice) role is vital for providing real-time assistance to online customers or website visitors, ensuring a positive online customer experience, resolving issues, and gathering valuable feedback for online service improvement.
    • Access to Great Live Chat Support (Non Voice)
    Offshoring provides access to a global talent pool with diverse language capabilities. This linguistic diversity enables businesses to engage with a wider and more diverse online customer base, offering support in multiple languages.
    • Cost Saving
    Offshore Live Chat Support is often available at a lower labor cost compared to onshore counterparts, resulting in significant cost savings for businesses. This cost efficiency is particularly valuable for organizations seeking to optimize their customer support budgets.
    • Business Success
    Offshore teams can effectively gather and document customer feedback and insights, providing valuable data that can be used to improve online services, products, and the overall online customer experience.
    • Specialized Skills
    Offshore Live Chat Support agents are trained to efficiently resolve customer inquiries and issues through text-based chat, leading to quicker problem-solving and a more positive online customer experience.

    What to read next?

    What is
    Offshoring?
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    in the Philippines?
    Why choose
    Guerilla Staffing?
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    Offshoring What is
    Offshoring?
    Why Offshore in PH Why Offshore
    in the Philippines?
    Why choose GS Why choose
    Guerilla Staffing?
    Why Offshore with us Why Offshore
    with us?

    Case Study

    Empowering Fashion with Exceptional Customer Service: Our partnership with a leading Melbourne-based fashion brand.

    Significantly reduce your overhead and labour costs, so you can rapidly expand your business.

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