Solutions
How It Works
Resources
Responsibilities include:
- Prioritize and process customer orders and requests submitted by telephone, or instant message
- Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order, or have received faulty products
- Maintain thorough and accurate customer service records
- Keep confidential records and financial information private and secure
- Work as part of the sales team to drive positive company sales results
- Help customers register online and process their orders
- Check product availability for customer orders and order or restock items if necessary, to satisfy the customer
- Assist financial department with customers on security checks, accounting inquiries or flagged accounting issues
- Communicate with customers about their orders, including any delays or changes in delivery
Skills and Qualifications:
- Friendly and patient especially when talking to clients via phone call
- Able to work in a fast-paced Environment
- Keen to details and being able to work with minimal supervision
- Being able to prioritize customer orders with strong verbal communication skills
- A critical thinker, problem solver and has to be accurate when it comes to listening, accuracy towards record-keeping
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Benefits of Offshoring
The Offshore Customer Service Representative role is pivotal in ensuring a positive customer experience, resolving inquiries, and maintaining client satisfaction. It contributes to customer retention, brand loyalty, and valuable customer insights for business improvement.
- Access to Great Customer Service Representative
- Cost Saving
- Business Success
- Specialized Skills
- Enhanced Issue Resolution
Case Study
Driving Growth with Custom Solutions: Supporting a Nationwide Australian Franchise.
